Salesforce Service Cloud that your customer service team actually uses.
Strategy, solution design and implementation, all from one senior expert. For the upper mid-market and enterprise, without agency overhead.
Trusted by
Results that speak for themselves
From completed projects in the DACH region
Three systems, constant manual work. Now fully automated. The team saves real time every day.
The full story →Salesforce migration with a clear process structure. 35% more pipeline transparency for the sales team.
All references →
We greatly value our long-standing collaboration with Julian on Salesforce, because he thinks technically and understands the needs of sales. As a result, our Salesforce users have recognised the added value in their daily work and have come to appreciate it.
Why customer service in Salesforce does not run smoothly
Three patterns I see in almost every engagement. They explain why technology alone is not enough.
Routing without a plan
Cases land in catch-all queues and everyone picks what is quick. The hard cases stay behind, and nobody sees who is at capacity.
Legacy without support
Legacy Chat, Workflow Rules and Process Builder keep running, but Salesforce no longer fixes bugs in them. Nobody notices until a customer is waiting.
AI fails on bad data
Agentforce and similar tools only work with clean categories and well-maintained Knowledge. Most projects fail before the first prompt is sent. Data readiness is not an extra. It is the prerequisite.
How well set up is your CRM?
5 questions, 2 minutes. An honest assessment.
How I work with you
No consultant speak, no endless concept phases. Quickly to concrete results.
Analysis 30 min
Free initial call. I get to know your situation, your tools and your goals.
Concept 1 week
A clear roadmap with quick wins and a concrete implementation plan. No 50-page document.
Implementation 4–8 weeks
Hands-on implementation: I build, configure and automate directly in your system.
Enablement included
Your team is trained and can carry on independently. I remain available if needed.
No agency overhead. No 50-page concept. I implement it myself. Directly in your system.
About me
I'm Julian, an independent Salesforce and CRM consultant based in Berlin. For more than 10 years I have been helping B2B companies in professional services, mechanical engineering and industry improve their sales processes with technology. My approach: strong on delivery, direct and measurable. More about me →
Practical knowledge from real projects
No theory content. Only what has actually worked. The articles are written in German.
